Remote does not work with Q

[calif]

I removed my hard disk once and Sky smart card and now my remote does not work.

I changed batteries and when I push the ? key the LED blinks but the Qreceiver does not react.

HELP

Thank you for a response.

[Sanny_G]

Hello @calif,

please go through all the steps via: https://www.sky.de/hilfecenter/problem-ohne-hinweis/sky-q-receiver-reagiert-nicht-1001189

If all this does not help, you can initiate an exchange via this link. 

Regards, Sanny

[calif]

Thank you for your suggestion.

I contacted Sky and they're sending me a new Q box.