How to cancell my sky tv package

[grocamlea]

Hello,

I would like to know how to make the cancellation of my Sky TV.

Around 1 year and a half ago I got the Sport package to watch the Champions league games and everything was fine.

First year I got a really good price (something around 30 euros) and one year after I am paying 61,49 euros per month.

The price is not good, but the main point is that due my new routine and family, I am not watching TV anymore.

I tried to reach them via email and phone but was not working well. (email was sent in German language) and phone I was on hold for several minutes.

Perhaps someone from this community can help me? I have no clue about how is the process to make this cancellation.

Looking forward to read some experiences and hopefully get a solution for my situation

Thanks a lot

Rocamora

[herbst]

Send your notice to your customer number to service@sky.de
The deadline is two months before the end of the term at the latest.

[peterb_]

Hi Guilherme,

I'm sorry for late reply. I can have a look in our database for your e-mail and a solution.

Please send me your customer ID (also date of birth and address) in a private message.

Kind regards,
Peter