Contract cancellation support in English

[Ewald1983]

Hi,

I have been trying for 2 months now to cancel my sports package, end of August willl be my 1 year aniversary of the package. I do not watch TV anymore, my work and fitness program does not allow it anymore.

Can someone please assist on how to cancel in English?

Thanks

[Juliane]

Hello Ewald1983,
 

To end your subscription or cancel individual packages, use our form: https://www.sky.de/online-kuendigung-info
 

Best regards

Jule

[Ewald1983]

Hi Jule,

Thanks for the response, I cannot however access the link, it only gives me the option of someone calling me now or later to discuss not cancelling my contract.

[Juliane]

Please contact me with your customer number in a direct message.
 

You can reach me via private message: https://community.sky.de/t5/notes/composepage/note-to-user-id/8730

In addition, I need your date of birth and the name of the bank on file to compare data.
 

If you have provided PayPal, please provide your address. If the payment method is by credit card, the last four digits of your credit card number.

[mdtoufiqhasan]

Hi @Juliane 

I am in a similar situation and I would like to cancel my subscription. Could you please let me know how I can give you a direct message?

Thanks & Best Regards,

Toufiq 

[Ronald_S]

Hello @mdtoufiqhasan, please send me a private message with your customer number and, for comparison, your date of birth and the name of the bank specified in the contract. To write to me by private message, click on my profile name and then select “Message” (Nachricht) under “Contact me” (Mich kontaktieren). Greetings, Ronald

[Bpizales]

Hi @Juliane, I need to also cancel my subscription but the number only speaks German and I only speak English. Could you help me out? Thank you!

[KatjaZ]

Hi @Bpizales,

I'll be happy to help you. 🙂 Please write me your Sky customer number in a private message. 

I also need your date of birth and the name of the bank we have on file for data reconciliation. 
If you've specified PayPal or are making the transfer yourself, your full address. 
If you are paying by credit card, please enter the last four digits of the credit card number. 

And this is how you write to me: Click on my name to go to my profile and then on “Nachricht” (Message).

Regards

Katja

[jeffh24]

I also require assistance with cancellation - can a moderator please let me know how to do so?

Thanks

[Juliane]

Hello jeffh24,
 

please send me your customer number in a private message so that I can help you.
 

You can reach me via private message: https://community.sky.de/t5/notes/composepage/note-to-user-id/8730
 

I also need your date of birth and the name of the bank you have registered with to compare the data.
 

If you have used PayPal, please provide your address. If you have registered as a credit card payment method, provide the last four digits of your credit card number.
 

Best wishes, Jule