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SkyGo App Absturz - MAC

faju90
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Posts: 4
Post 1 von 10
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SkyGo App Absturz - MAC

Hallo zusammen,

in der Hoffnung, für heute Abend noch eine Lösung zu finden:

Ich habe einen Mac und seit ein paar Tagen funktioniert bei mir die SkyGo-App nicht mehr. Davor hat sie stets (im bekannten Umfang) funktioniert. Etwas bewusst verändert habe ich nicht.

Beim Starten der App lädt diese und auf einmal kurz vor dem Laden ist die App weg und wenig später erscheint eine Mitteilung, dass die App unerwartet beendet wurde.

Neuinstallation habe ich schon versucht. Weiß jemand Rat?

Vielen Dank schon einmal!

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faju90
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Posts: 4
Post 2 von 10
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Re: SkyGo App Absturz - MAC

Falls es weiterhilft...als Fehlermeldung wird u.a. Folgendes ausgeworfen:

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [2663]

Margarita_Sky
Ehemaliger Sky Mitarbeiter
Posts: 191
Post 3 von 10
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Re: SkyGo App Absturz - MAC

Hallo faju90,

danke für die Infos zu deinem Fehlerbild. Funktioniert die Sky Go App bei dir nach wie vor nicht? Hast du bei der Deinstallation auch den Cisco Video Guard einmal komplett von deinem Mac entfernt? https://www.sky.de/hilfecenter/sky-go/deinstallieren-von-sky-go-sky-ticket-auf-pc-mac-1001413

Viele Grüße,
Margarita

faju90
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Posts: 4
Post 4 von 10
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Re: SkyGo App Absturz - MAC

Vielen Dank für die Antwort!

Leider funktioniert die App weiterhin nicht. Die Deinstallation habe ich wie beschrieben ausgeführt. Interessanterweise findet sich nach der Installation kein Ordner mehr für den Cisco Video Guard mehr - eigentlich müsste nach erneuter Installation ja auch wieder Cisco auf meinem Mac sein?

Falls dies so sein sollte, wie behebt man dies? Erneute Installationsvorgänge brauchten ihn leider auch nicht wieder her...

Viele Grüße

wippi62
Special Effects
Posts: 4
Post 5 von 10
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Re: SkyGo App Absturz - MAC

Hallo,

leider auch bei mir (MAC OS Mojave 10.14.3) Absturz.

Ich habe bereits nach der Anleitung deinstalliert und das inzwischen schon mindestens 100 Mal.

Nach Installation kommt Sky Go hoch, dann kommt Download, das verschwindet dann und dann ist auch die App weg und es kommt ein Fensterchen, das die App unerwartet beendet wurde. Ende.

Gibts denn da schon Erkenntnisse an was das liegt ?

Gruß

Matthias

ziggy4711
Drehbuchautor
Posts: 1,796
Post 6 von 10
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Re: SkyGo App Absturz - MAC

Hallo faju90,

ich bin kein Apple-User, habe aber mal nachgeschaut, woher der Fehler kommen könnte.

segment fault 11 ist ein Fehler bei der Speicherung. DEr kann von einem Antivirus-Programm herrühren.

Gab es in letzter Zeit bei Apple irgendwelche Aktualisierungen?

Wurde das Sky Programm in letzter Zeit aktualisiert?

PS Cisco kannst Du nicht finden, wie auch bei Windows ist die Verpackung geändert worden.

Daher ist auch die Sky-Deinstallationsroutine vmtl. nicht nutzbringend...

janhammel
Geräuschemacher
Posts: 1
Post 7 von 10
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Re: SkyGo App Absturz - MAC

Auch ich habe jetzt ein Problem mit Mac (OSX 10.9.5) und der SkyGo App. Seit ich sie intalliert hatte, lud sie bei jedem Start ein Update, allerdings immer das selbe, lief aber dann. Seit vorgestern stürzt aber der dafür erforderliche SkyGo Installer regelmäßig ab. Habe die App Komplett gelöscht (nach Anleitung im Hilfecenter) und den Installer neu herunter geladen, er stürzt aber immer wieder ab und installiert die App nicht, Protokoll seihe unten. Bitte um Tips, Jan

Process:     Sky Go - Installer [16221]
Path:        /Users/USER/Downloads/SkyGoInstaller.app/Contents/MacOS/Sky Go - Installer
Identifier:  com.bskyb.installer.go
Version:     1.1.0 (3)
Code Type:   X86-64 (Native)

Parent Process:  launchd [344]

Responsible: Sky Go - Installer [16221]
User ID:     501

Date/Time:   2019-02-02 13:33:17.897 +0100
OS Version:  Mac OS X 10.9.5 (13F1911)

Report Version:  11

Anonymous UUID:  EA68F316-A105-07BF-6551-B8CC33BEB55D

Sleep/Wake UUID: 93CF1BFA-2174-44F6-9244-C3A73DB4E95D

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSCFString containsString:]: unrecognized selector sent to instance 0x618000244590'

terminating with uncaught exception of type NSException

abort() called

Application Specific Backtrace 1:

0   CoreFoundation                  0x00007fff8d58f25c __exceptionPreprocess + 172
1   libobjc.A.dylib                 0x00007fff9460de75 objc_exception_throw + 43
2   CoreFoundation                  0x00007fff8d59212d -[NSObject(NSObject) doesNotRecognizeSelector:] + 205
3   CoreFoundation                  0x00007fff8d4ed272 ___forwarding___ + 1010
4   CoreFoundation                  0x00007fff8d4ecdf8 _CF_forwarding_prep_0 + 120
5   Sky Go - Installer              0x000000010f54b99f __cxa_throw + 146750
6   Sky Go - Installer              0x000000010f54bd2f __cxa_throw + 147662
7   Sky Go - Installer              0x000000010f54bdb6 __cxa_throw + 147797
8   Sky Go - Installer              0x000000010f549b2a __cxa_throw + 138953
9   Sky Go - Installer              0x000000010f548eb9 __cxa_throw + 135768
10  Sky Go - Installer              0x000000010f5490b4 __cxa_throw + 136275
11  Sky Go - Installer              0x000000010f54926d __cxa_throw + 136716
12  Sky Go - Installer              0x000000010f533fae __cxa_throw + 49997
13  Sky Go - Installer              0x000000010f533db5 __cxa_throw + 49492
14  Sky Go - Installer              0x000000010f533d19 __cxa_throw + 49336
15  Sky Go - Installer              0x000000010f520326 Sky Go - Installer + 131878
16  Sky Go - Installer              0x000000010f51fe4a Sky Go - Installer + 130634
17  Sky Go - Installer              0x000000010f5255a1 Sky Go - Installer + 152993
18  libdispatch.dylib               0x00007fff8bf8a28d _dispatch_client_callout + 8
19  libdispatch.dylib               0x00007fff8bf8a1fc dispatch_once_f + 79
20  Sky Go - Installer              0x000000010f54cfdc __cxa_throw + 152443
21  Sky Go - Installer              0x000000010f502b5f Sky Go - Installer + 11103
22  Sky Go - Installer              0x000000010f502bbc Sky Go - Installer + 11196
23  CoreFoundation                  0x00007fff8d4af309 -[NSSet makeObjectsPerformSelector:] + 201
24  AppKit                          0x00007fff8c852afd -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1157
25  AppKit                          0x00007fff8c8475ce loadNib + 327
26  AppKit                          0x00007fff8c846b6c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 288
27  AppKit                          0x00007fff8c84695c -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 197
28  AppKit                          0x00007fff8c84674b +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 357
29  AppKit                          0x00007fff8c842597 NSApplicationMain + 448
30  libdyld.dylib                   0x00007fff8b9d15fd start + 1

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libsystem_kernel.dylib   0x00007fff8d68e866 __pthread_kill + 10
1   libsystem_pthread.dylib  0x00007fff8e90735c pthread_kill + 92
2   libsystem_c.dylib        0x00007fff8d95db26 abort + 125
3   libc++abi.dylib          0x00007fff930c6f31 abort_message + 257
4   libc++abi.dylib          0x00007fff930ec952 default_terminate_handler() + 264
5   libobjc.A.dylib          0x00007fff9460e30d _objc_terminate() + 103
6   com.bskyb.installer.go   0x000000010f527d87 0x10f500000 + 163207
7   libc++abi.dylib          0x00007fff930ea1d1 std::__terminate(void (*)()) + 8
8   libc++abi.dylib          0x00007fff930ea246 std::terminate() + 54
9   libobjc.A.dylib          0x00007fff9460e0b0 objc_terminate + 9
10  libdispatch.dylib        0x00007fff8bf8a2a1 _dispatch_client_callout + 28
11  libdispatch.dylib        0x00007fff8bf8a1fc dispatch_once_f + 79
12  com.bskyb.installer.go   0x000000010f54cfdc 0x10f500000 + 315356
13  com.bskyb.installer.go   0x000000010f502b5f 0x10f500000 + 11103
14  com.bskyb.installer.go   0x000000010f502bbc 0x10f500000 + 11196
15  com.apple.CoreFoundation 0x00007fff8d4af309 -[NSSet makeObjectsPerformSelector:] + 201
16  com.apple.AppKit         0x00007fff8c852afd -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1157
17  com.apple.AppKit         0x00007fff8c8475ce loadNib + 327
18  com.apple.AppKit         0x00007fff8c846b6c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 288
19  com.apple.AppKit         0x00007fff8c84695c -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 197
20  com.apple.AppKit         0x00007fff8c84674b +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 357
21  com.apple.AppKit         0x00007fff8c842597 NSApplicationMain + 448
22  libdyld.dylib            0x00007fff8b9d15fd start + 1

Thread 1:

0   libsystem_kernel.dylib   0x00007fff8d68ee6a __workq_kernreturn + 10
1   libsystem_pthread.dylib  0x00007fff8e907f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib  0x00007fff8e90afb9 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0   libsystem_kernel.dylib   0x00007fff8d68f662 kevent64 + 10
1   libdispatch.dylib        0x00007fff8bf8c421 _dispatch_mgr_invoke + 239
2   libdispatch.dylib        0x00007fff8bf8c136 _dispatch_mgr_thread + 52

Thread 3:

0   libsystem_kernel.dylib   0x00007fff8d68ee6a __workq_kernreturn + 10
1   libsystem_pthread.dylib  0x00007fff8e907f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib  0x00007fff8e90afb9 start_wqthread + 13

Thread 4:

0   libsystem_kernel.dylib   0x00007fff8d68ee6a __workq_kernreturn + 10
1   libsystem_pthread.dylib  0x00007fff8e907f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib  0x00007fff8e90afb9 start_wqthread + 13

Thread 5:

0   libsystem_kernel.dylib   0x00007fff8d68ee6a __workq_kernreturn + 10
1   libsystem_pthread.dylib  0x00007fff8e907f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib  0x00007fff8e90afb9 start_wqthread + 13

Thread 6:

0   libsystem_kernel.dylib   0x00007fff8d68ea3a __semwait_signal + 10
1   libsystem_c.dylib        0x00007fff8d97cdcc nanosleep + 200
2   libsystem_c.dylib        0x00007fff8d97cc2b sleep + 42
3   com.bskyb.installer.go   0x000000010f52133b 0x10f500000 + 135995
4   libsystem_pthread.dylib  0x00007fff8e906899 _pthread_body + 138
5   libsystem_pthread.dylib  0x00007fff8e90672a _pthread_start + 137
6   libsystem_pthread.dylib  0x00007fff8e90afc9 thread_start + 13

Thread 7:: KSCrash Exception Handler (Secondary)

0   libsystem_kernel.dylib   0x00007fff8d68aa1a mach_msg_trap + 10
1   libsystem_kernel.dylib   0x00007fff8d689d18 mach_msg + 64
2   libsystem_kernel.dylib   0x00007fff8d686ff2 thread_suspend + 71
3   com.bskyb.installer.go   0x000000010f528a2e 0x10f500000 + 166446
4   libsystem_pthread.dylib  0x00007fff8e906899 _pthread_body + 138
5   libsystem_pthread.dylib  0x00007fff8e90672a _pthread_start + 137
6   libsystem_pthread.dylib  0x00007fff8e90afc9 thread_start + 13

Thread 8:: KSCrash Exception Handler (Primary)

0   libsystem_kernel.dylib   0x00007fff8d68aa1a mach_msg_trap + 10
1   libsystem_kernel.dylib   0x00007fff8d689dd5 mach_msg + 253
2   com.bskyb.installer.go   0x000000010f528a64 0x10f500000 + 166500
3   libsystem_pthread.dylib  0x00007fff8e906899 _pthread_body + 138
4   libsystem_pthread.dylib  0x00007fff8e90672a _pthread_start + 137
5   libsystem_pthread.dylib  0x00007fff8e90afc9 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):

  rax: 0x0000000000000000  rbx: 0x00007fff780ea310  rcx: 0x00007fff506fea88  rdx: 0x0000000000000000

  rdi: 0x0000000000000707  rsi: 0x0000000000000006  rbp: 0x00007fff506feab0  rsp: 0x00007fff506fea88

   r8: 0x6e6f697470656378   r9: 0x00007fff8d9858c0  r10: 0x0000000008000000  r11: 0x0000000000000206

  r12: 0x00007fff506fec10  r13: 0x0000600000240ed0  r14: 0x0000000000000006  r15: 0x00007fff506feaf0

  rip: 0x00007fff8d68e866  rfl: 0x0000000000000206  cr2: 0x000000011151a000

 

Logical CPU: 0
Error Code:  0x02000148
Trap Number: 133

Binary Images:

   0x10f500000 -    0x10f566ff7 +com.bskyb.installer.go (1.1.0 - 3) <96871FAD-AD99-3587-A0FF-24E4F31ED69C> /Users/USER/Downloads/SkyGoInstaller.app/Contents/MacOS/Sky Go - Installer
   0x111460000 -    0x111464ff9  libFontRegistryUI.dylib (127.0.1) <80D54383-4576-3B3D-93BD-8C5C861819C6> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resources/libFontRegistryUI.dylib
0x7fff634a7000 - 0x7fff634da887  dyld (239.5) <1D3130FE-FE7E-3C4C-8E74-EB51895B6BA5> /usr/lib/dyld
0x7fff870b6000 - 0x7fff870b6ffd  libOpenScriptingUtil.dylib (157.1) <D3B6E577-3CDB-3139-9B94-19496DFA7318> /usr/lib/libOpenScriptingUtil.dylib
0x7fff870b7000 - 0x7fff870c7fff  libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib
0x7fff870f0000 - 0x7fff87114fff  libxpc.dylib (300.90.2) <AB40CD57-F454-3FD4-B415-63B3C0D5C624> /usr/lib/system/libxpc.dylib
0x7fff87134000 - 0x7fff8718cff7  com.apple.Symbolication (1.4 - 129.0.2) <3DCCAB8A-6FA1-3BB9-B4D3-A3CBDB3BDF04> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x7fff8718d000 - 0x7fff8719eff7  libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
0x7fff87547000 - 0x7fff87576fd2  libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib
0x7fff87577000 - 0x7fff87583ffb  com.apple.AppleFSCompression (56.92.2 - 1.0) <16542F97-9D21-317D-8A50-4C34AAD35F41> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompression
0x7fff87584000 - 0x7fff8758fff7  com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff87590000 - 0x7fff8759dff7  libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x7fff8759e000 - 0x7fff875c7fff  com.apple.DictionaryServices (1.2 - 208) <A539A058-BA57-35EE-AA08-D0B0E835127D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x7fff87633000 - 0x7fff876b4fff  com.apple.CoreSymbolication (3.0.1 - 141.0.6) <D46DE002-1FEB-38B7-8583-3DF3496274F5> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
0x7fff876b5000 - 0x7fff876b8fff  libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x7fff876e4000 - 0x7fff8772bff7  libcups.2.dylib (372.6) <CBD2F0CF-FA10-36E1-A1D5-1B946B45B3B3> /usr/lib/libcups.2.dylib
0x7fff8773c000 - 0x7fff880655ab  com.apple.CoreGraphics (1.600.0 - 599.35.15) <ED5E3C37-7E2F-3885-8091-DFC9B44B38E8> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff88227000 - 0x7fff88318ff9  libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x7fff88319000 - 0x7fff88352ff7  com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x7fff88807000 - 0x7fff88815fff  com.apple.opengl (9.6.5 - 9.6.5) <4FAEADD8-EEB3-3FD9-ADC6-BA65806228CC> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff888cb000 - 0x7fff888ccfff  com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x7fff89302000 - 0x7fff8930bfff  com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff8932c000 - 0x7fff89334ff3  libCGCMS.A.dylib (599.35.15) <930BAB0B-2D3F-3C90-94D9-CB02C9967964> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS.A.dylib
0x7fff8934f000 - 0x7fff89353fff  libpam.2.dylib (20) <B93CE8F5-DAA8-30A1-B1F6-F890509513CB> /usr/lib/libpam.2.dylib
0x7fff89354000 - 0x7fff89357fff  com.apple.TCC (1.0 - 1) <32A075D9-47FD-3E71-95BC-BFB0D583F41C> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff89359000 - 0x7fff8973affe  libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x7fff8973d000 - 0x7fff89891ff3  com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <69B273E8-5A8E-3FC7-B807-C16B657662FE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff898e0000 - 0x7fff89bb4fc7  com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x7fff89d22000 - 0x7fff89d7dffb  com.apple.AE (665.5 - 665.6) <9B17E7B7-D493-346A-827E-6DF1474E4977> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x7fff89d89000 - 0x7fff89d93ff7  com.apple.CrashReporterSupport (10.9 - 539) <B25A09EC-A021-32EC-86F8-05B4837E0EDE> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
0x7fff89ebe000 - 0x7fff89ec5fff  libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib
0x7fff89ecd000 - 0x7fff89f3afff  com.apple.SearchKit (1.4.0 - 1.4.0) <B9B8D510-A27E-36B0-93E9-17146D9E9045> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x7fff8a063000 - 0x7fff8a12dff7  com.apple.LaunchServices (572.32 - 572.32) <A4699DED-5101-3068-94F8-8D0B7A84BC79> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x7fff8a12e000 - 0x7fff8a13bff0  libbz2.1.0.dylib (29) <0B98AC35-B138-349C-8063-2B987A75D24C> /usr/lib/libbz2.1.0.dylib
0x7fff8a16d000 - 0x7fff8a238fff  libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x7fff8a239000 - 0x7fff8a2c5ff7  com.apple.ink.framework (10.9 - 207) <8A50B893-AD03-3826-8555-A54FEAF08F47> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x7fff8a2f0000 - 0x7fff8a3f7ff7  com.apple.ImageIO.framework (3.3.0 - 1052) <6BFA69B9-A607-39BC-B302-E2E92E5BC7F3> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
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0x7fff8a3fb000 - 0x7fff8a427fff  com.apple.CoreServicesInternal (184.9 - 184.9) <4DEA54F9-81D6-3EDB-AA3C-1F9C497B3379> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesInternal
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0x7fff9228d000 - 0x7fff92292ff7  libunwind.dylib (35.3) <78DCC358-2FC1-302E-B395-0155B47CB547> /usr/lib/system/libunwind.dylib
0x7fff92293000 - 0x7fff922e4ff7  com.apple.audio.CoreAudio (4.2.1 - 4.2.1) <07F2B103-AE29-3118-BBC4-9A72E13B013B> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
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0x7fff92379000 - 0x7fff923b8fff  libGLU.dylib (9.6.5) <7463B411-2DB0-3338-BC8D-403293E2CA34> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff923dc000 - 0x7fff923e9fff  com.apple.Sharing (132.2 - 132.2) <F983394A-226D-3244-B511-FA51FDB6ADDA> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff923ea000 - 0x7fff923eafff  com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff923eb000 - 0x7fff92413ff3  libxslt.1.dylib (13.12) <38FD3D1E-5335-398F-A663-47298EDDA231> /usr/lib/libxslt.1.dylib
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0x7fff924d8000 - 0x7fff9251dff6  com.apple.HIServices (1.23 - 468) <FD17FE8C-A355-3B6B-B8B7-E56E5C595EDE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x7fff928b6000 - 0x7fff92923ff1  com.apple.ApplicationServices.ATS (360 - 363.6) <828C2711-4577-3F75-B436-3BDF328DFB11> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x7fff9298c000 - 0x7fff929f1ffb  com.apple.Heimdal (4.0 - 2.0) <C28DBCAE-01AC-363A-9046-3BD33F225526> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
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0x7fff92d52000 - 0x7fff92d9fff2  com.apple.print.framework.PrintCore (9.0 - 428) <8D8253E3-302F-3DB2-9C5C-572CB974E8B3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x7fff92da0000 - 0x7fff92df3fff  com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterface.framework/Versions/A/ScalableUserInterface
0x7fff92e53000 - 0x7fff930c3ffd  com.apple.security (7.0 - 55471.14.40) <58F50B4A-FC1E-3AE0-A5DB-DD737E50AC17> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff930c4000 - 0x7fff930c5ff7  libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff930c6000 - 0x7fff930efff7  libc++abi.dylib (49.1) <21A807D3-6732-3455-B77F-743E9F916DF0> /usr/lib/libc++abi.dylib
0x7fff932bd000 - 0x7fff936f0ffb  com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff936f3000 - 0x7fff93718ff7  com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff93c3d000 - 0x7fff93c3fff3  libsystem_configuration.dylib (596.15) <4998CB6A-9D54-390A-9F57-5D1AC53C135C> /usr/lib/system/libsystem_configuration.dylib
0x7fff93d17000 - 0x7fff93d23ff7  com.apple.OpenDirectory (10.9 - 173.90.1) <383F96FF-1DF3-37E8-8540-03A697C873F6> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff93d2b000 - 0x7fff93d2bff7  libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
0x7fff93d35000 - 0x7fff93d36ffb  libremovefile.dylib (33) <3543F917-928E-3DB2-A2F4-7AB73B4970EF> /usr/lib/system/libremovefile.dylib
0x7fff93d9a000 - 0x7fff93e2aff7  com.apple.Metadata (10.7.0 - 800.30) <E107CE36-FBC3-35A5-84E0-864B4178FC5D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x7fff93ea2000 - 0x7fff93eafff4  com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x7fff94212000 - 0x7fff944bcff5  com.apple.HIToolbox (2.1.1 - 698) <26FF0E2C-1CD7-311F-ACF0-84F3D5273AD6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7fff944bd000 - 0x7fff9450ffff  libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x7fff9452f000 - 0x7fff94570fff  com.apple.PerformanceAnalysis (1.47 - 47) <95435F84-C251-3C48-B6CD-9EE7A63D6E26> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
0x7fff94571000 - 0x7fff94575ff7  libsystem_stats.dylib (93.90.3) <2304C7C2-BE45-35DE-BCC6-707D61B7AE7E> /usr/lib/system/libsystem_stats.dylib
0x7fff94592000 - 0x7fff945fefff  com.apple.framework.IOKit (2.0.1 - 907.100.14) <10932113-9F7E-38A0-A158-A019A555CAC3> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff94600000 - 0x7fff947adf27  libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x7fff94a83000 - 0x7fff94d6dfff  com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) <3A2E92FD-DEE2-3D45-9619-11500801A61C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x7fff94d6e000 - 0x7fff94d86ff7  com.apple.GenerationalStorage (2.0 - 160.3) <64749B08-0212-3AC8-9B49-73D662B09304> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalStorage
0x7fff94d87000 - 0x7fff94d92fff  libkxld.dylib (2422.115.15) <8850BC2B-EB64-3B0F-8047-DCC113021292> /usr/lib/system/libkxld.dylib

External Modification Summary:

  Calls made by other processes targeting this process:

task_for_pid: 1
thread_create: 0
thread_set_state: 0

  Calls made by this process:

task_for_pid: 0
thread_create: 0
thread_set_state: 0

  Calls made by all processes on this machine:

task_for_pid: 7371
thread_create: 1
thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=154.2M resident=66.8M(43%) swapped_out_or_unallocated=87.4M(57%)

Writable regions: Total=87.4M written=3592K(4%) resident=4232K(5%) swapped_out=0K(0%) unallocated=83.3M(95%)

REGION TYPE                  VIRTUAL
===========                  =======
CG image                          4K
CG shared images                140K
Kernel Alloc Once                 8K
MALLOC                         75.2M
MALLOC (admin)                   32K
MALLOC_LARGE (reserved)         128K    reserved VM address space (unallocated)
Mach message                      4K
STACK GUARD                    56.0M
Stack                          11.6M
VM_ALLOCATE                     404K
__DATA                         19.2M
__IMAGE                         528K
__LINKEDIT                     66.2M
__TEXT                         88.0M
__UNICODE                       544K
mapped file                    43.6M
shared memory                     4K
===========                  =======
TOTAL                         361.6M
TOTAL, minus reserved VM space361.4M

Model: MacBookPro11,2, BootROM MBP112.0138.B16, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.18f10

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.65)

Bluetooth: Version 5.2.7f4 15858, 3 services, 15 devices, 2 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0512F, 500,28 GB

USB Device: Internal Memory Card Reader

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

faju90
Special Effects
Posts: 4
Post 8 von 10
1.932 Ansichten

Re: SkyGo App Absturz - MAC

Das Problem konnte bei mir mit Hilfe des Apple-Stores gelöst werden.

Es ist unklar wie es dazu kam und lt. nach dem Mitarbeiter "kann" sowas auch nicht passieren: Aber bei meinem Macbook wurde die Seriennummer aus dem Betriebssystem gelöscht. Vermutlich nach einem Update/Absturz oder was auch immer.

Diesen Fehler merkt man im normalen Ablauf gar nicht, aber einzelne Programme können damit nicht laufen. Der Mitarbeiter hat das Macbook einfach an deren Diagnose-Gerät angeschlossen und dann kam gleich der Fehler mit der Seriennummer. Seitdem läuft Skygo wieder. Das ganze war kostenlos, obwohl außerhalb der Garantie.

Vielleicht hilft euch das weiter. Da lt. dem Mitarbeiter ein solcher Fehler eigentlich unmöglich ist, müsstet ihr bei den entsprechenden Mitarbeitern drauf drängen, dass es bereits andere Fälle gibt.

Es kann auch sein, dass man den Fehler selbst mit dem Apple-Support telefonisch klären kann.

Hoffe, es hilft euch weiter!

Überragender Support von Sky natürlich nicht zu reagieren, wenn sie schon eine solche App rausbringen.

wippi62
Special Effects
Posts: 4
Post 9 von 10
1.932 Ansichten

Re: SkyGo App Absturz - MAC

Hallo faju90,

super, genau das war das Problem. Ich habe schon seit geraumer Zeit gesehen, das irgendwann plötzlich die Seriennummer in meiner Systemansicht gefehlt hat. Da es aber keinerlei Auswirkungen hatte, habe ich es ignoriert.

Dein Hinweis brachte mich jetzt zum Tool: BlankBoardSerializer mit welchem ich das Problem behoben habe.

Allein, das es so ein Tool gibt beweist, das das Problem wohl schon öfter auftritt, warum bastelt Apple denn sonst so ein Tool 😉

Apple spielt Probleme auch gern mal runter und ignoriert sie.

Na ja, über den Support von Sky brauchen wir uns wohl nicht zu unterhalten, mit Problemen wird man schon immer allein gelassen. Allein wenn es ums Bezahlen geht, da sind sie sehr schnell 😞

Mein Sky Go geht jetzt wieder und ich hoffe der Thread hilft anderen. Achtung mit dem Tool aufpassen, es geht nur mit leerer Seriennummer, zum ändern geht es nicht. Also nicht verschreiben!!!

Gruß

wippi

plum009
Geräuschemacher
Posts: 2
Post 10 von 10
431 Ansichten

Re: SkyGo App Absturz - MAC

ich habe das gleiche Problem und suche Hilfe. Seit einer Woche funktioniert die sky app nicht mehr, ich habe einen Mac  on 2015 mit der neusten mac os monterey. 12.6.8 Diese habe ich zusammnen mit dem  Aplple supprt neu aufgesetzt, da wir hier den Fehler vermutet haben. Pustekuchen!

Die Sky App habe ich schon ein dutzend Male deinstalliert und neu installiert( aut Sky- Anleitung), wobei ich die Steps nicth vollkommen ausführen kann, da ich weder einen Cisco Ordner noch einen Videoguard player finde. auch diesen Hat apple nicht gefunden und nach 3 Stunden Support wüssten sie auch nicht weiter.

ich sollte mich doch wieder an sky wenden, aber die sind einfach nicht kompetent. Ich habe jetzt schon bestimmt 10 Stunden mit dem Problem verbracht und weiss nicht weiter.

Hilfe und danke steffi

 

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