Q receiver

[calif]

My Q receiver ( satellite) keeps turning itself off and I have to initiate a restart.

very annoying. This happens about 2~3 times per week on average.

[miregal]

Which software version? Can you try to restart with harddisk removed? (only for testing if hdd is defective)

[calif]

SW version Q160.000.30.00L. This is the latest.(?)

How do I remove the HD ?

[schütz]

@calif 

Easy, left or right.

Just pull out.
Do not use force.

[calif]

Thanks again.

removed the hd and will see if Q shuts down again.

by the way, am downloading the latest SW version again but it's at it now for 20 hours and still going.

Sloooooooooow.

[schütz]

@calif 

This can be canceled after more than an hour.

Powerless and restart.
This rarely takes longer than 45 minutes.

I suspect a damaged hard drive.

Leave them once and exchange them for free if necessary...

Make...

hilfecenter/artikel/festplatte-zuruecksetzen 

Exchange for free...

/hilfecenter/problem-mit-hinweis/hinweis-17030 

Attention correct mouse click😉 (blue)

Sorry for the Bing translation🙄

[calif]

Thank you again and great advice.

I've reset the HD and likely will request an exchange.

have a wonderful week

[schütz]

Happy to happen and also give you another nice hot week🌞😎