SkyGo App Absturz - MAC

Hallo zusammen,

in der Hoffnung, für heute Abend noch eine Lösung zu finden:

Ich habe einen Mac und seit ein paar Tagen funktioniert bei mir die SkyGo-App nicht mehr. Davor hat sie stets (im bekannten Umfang) funktioniert. Etwas bewusst verändert habe ich nicht.

Beim Starten der App lädt diese und auf einmal kurz vor dem Laden ist die App weg und wenig später erscheint eine Mitteilung, dass die App unerwartet beendet wurde.

Neuinstallation habe ich schon versucht. Weiß jemand Rat?

Vielen Dank schon einmal!

Antworten

A

anonymousUser

Special Effects

•

4 Nachrichten

vor 7 Jahren

Falls es weiterhilft...als Fehlermeldung wird u.a. Folgendes ausgeworfen:

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [2663]

0

A

anonymousUser

Ehemaliger Sky Mitarbeiter

•

178 Nachrichten

vor 7 Jahren

Hallo faju90,

danke für die Infos zu deinem Fehlerbild. Funktioniert die Sky Go App bei dir nach wie vor nicht? Hast du bei der Deinstallation auch den Cisco Video Guard einmal komplett von deinem Mac entfernt? https://www.sky.de/hilfecenter/sky-go/deinstallieren-von-sky-go-sky-ticket-auf-pc-mac-1001413

Viele Grüße,
Margarita

8

0

A

anonymousUser

Special Effects

•

4 Nachrichten

Vielen Dank für die Antwort!

Leider funktioniert die App weiterhin nicht. Die Deinstallation habe ich wie beschrieben ausgeführt. Interessanterweise findet sich nach der Installation kein Ordner mehr für den Cisco Video Guard mehr - eigentlich müsste nach erneuter Installation ja auch wieder Cisco auf meinem Mac sein?

Falls dies so sein sollte, wie behebt man dies? Erneute Installationsvorgänge brauchten ihn leider auch nicht wieder her...

Viele Grüße

Liken

Antwort

vor 7 Jahren

0

A

anonymousUser

Special Effects

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4 Nachrichten

Hallo,

leider auch bei mir (MAC OS Mojave 10.14.3) Absturz.

Ich habe bereits nach der Anleitung deinstalliert und das inzwischen schon mindestens 100 Mal.

Nach Installation kommt Sky Go hoch, dann kommt Download, das verschwindet dann und dann ist auch die App weg und es kommt ein Fensterchen, das die App unerwartet beendet wurde. Ende.

Gibts denn da schon Erkenntnisse an was das liegt ?

Gruß

Matthias

Liken

Antwort

vor 7 Jahren

0

A

anonymousUser

Drehbuchautor

•

1.6K Nachrichten

Hallo faju90,

ich bin kein Apple-User, habe aber mal nachgeschaut, woher der Fehler kommen könnte.

segment fault 11 ist ein Fehler bei der Speicherung. DEr kann von einem Antivirus-Programm herrühren.

Gab es in letzter Zeit bei Apple irgendwelche Aktualisierungen?

Wurde das Sky Programm in letzter Zeit aktualisiert?

PS Cisco kannst Du nicht finden, wie auch bei Windows ist die Verpackung geändert worden.

Daher ist auch die Sky-Deinstallationsroutine vmtl. nicht nutzbringend...

Liken

Antwort

vor 7 Jahren

0

A

anonymousUser

Geräuschemacher

•

1 Nachricht

Auch ich habe jetzt ein Problem mit Mac (OSX 10.9.5) und der SkyGo App. Seit ich sie intalliert hatte, lud sie bei jedem Start ein Update, allerdings immer das selbe, lief aber dann. Seit vorgestern stürzt aber der dafür erforderliche SkyGo Installer regelmäßig ab. Habe die App Komplett gelöscht (nach Anleitung im Hilfecenter) und den Installer neu herunter geladen, er stürzt aber immer wieder ab und installiert die App nicht, Protokoll seihe unten. Bitte um Tips, Jan

Process:	Sky Go - Installer [16221]
Path:	/Users/USER/Downloads/SkyGoInstaller.app/Contents/MacOS/Sky Go - Installer
Identifier:	com.bskyb.installer.go
Version:	1.1.0 (3)
Code Type:	X86-64 (Native)

Parent Process: launchd [344]

Responsible:	Sky Go - Installer [16221]
User ID:	501

Date/Time:	2019-02-02 13:33:17.897 +0100
OS Version:	Mac OS X 10.9.5 (13F1911)

Report Version: 11

Anonymous UUID: EA68F316-A105-07BF-6551-B8CC33BEB55D

Sleep/Wake UUID: 93CF1BFA-2174-44F6-9244-C3A73DB4E95D

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSCFString containsString:]: unrecognized selector sent to instance 0x618000244590'

terminating with uncaught exception of type NSException

abort() called

Application Specific Backtrace 1:

0 CoreFoundation	0x00007fff8d58f25c __exceptionPreprocess + 172
1 libobjc.A.dylib	0x00007fff9460de75 objc_exception_throw + 43
2 CoreFoundation	0x00007fff8d59212d -[NSObject(NSObject) doesNotRecognizeSelector:] + 205
3 CoreFoundation	0x00007fff8d4ed272 ___forwarding___ + 1010
4 CoreFoundation	0x00007fff8d4ecdf8 _CF_forwarding_prep_0 + 120
5 Sky Go - Installer	0x000000010f54b99f __cxa_throw + 146750
6 Sky Go - Installer	0x000000010f54bd2f __cxa_throw + 147662
7 Sky Go - Installer	0x000000010f54bdb6 __cxa_throw + 147797
8 Sky Go - Installer	0x000000010f549b2a __cxa_throw + 138953
9 Sky Go - Installer	0x000000010f548eb9 __cxa_throw + 135768
10 Sky Go - Installer	0x000000010f5490b4 __cxa_throw + 136275
11 Sky Go - Installer	0x000000010f54926d __cxa_throw + 136716
12 Sky Go - Installer	0x000000010f533fae __cxa_throw + 49997
13 Sky Go - Installer	0x000000010f533db5 __cxa_throw + 49492
14 Sky Go - Installer	0x000000010f533d19 __cxa_throw + 49336
15 Sky Go - Installer	0x000000010f520326 Sky Go - Installer + 131878
16 Sky Go - Installer	0x000000010f51fe4a Sky Go - Installer + 130634
17 Sky Go - Installer	0x000000010f5255a1 Sky Go - Installer + 152993
18 libdispatch.dylib	0x00007fff8bf8a28d _dispatch_client_callout + 8
19 libdispatch.dylib	0x00007fff8bf8a1fc dispatch_once_f + 79
20 Sky Go - Installer	0x000000010f54cfdc __cxa_throw + 152443
21 Sky Go - Installer	0x000000010f502b5f Sky Go - Installer + 11103
22 Sky Go - Installer	0x000000010f502bbc Sky Go - Installer + 11196
23 CoreFoundation	0x00007fff8d4af309 -[NSSet makeObjectsPerformSelector:] + 201
24 AppKit	0x00007fff8c852afd -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1157
25 AppKit	0x00007fff8c8475ce loadNib + 327
26 AppKit	0x00007fff8c846b6c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 288
27 AppKit	0x00007fff8c84695c -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 197
28 AppKit	0x00007fff8c84674b +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 357
29 AppKit	0x00007fff8c842597 NSApplicationMain + 448
30 libdyld.dylib	0x00007fff8b9d15fd start + 1

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib		0x00007fff8d68e866 __pthread_kill + 10
1 libsystem_pthread.dylib		0x00007fff8e90735c pthread_kill + 92
2 libsystem_c.dylib		0x00007fff8d95db26 abort + 125
3 libc++abi.dylib		0x00007fff930c6f31 abort_message + 257
4 libc++abi.dylib		0x00007fff930ec952 default_terminate_handler() + 264
5 libobjc.A.dylib		0x00007fff9460e30d _objc_terminate() + 103
6 com.bskyb.installer.go		0x000000010f527d87 0x10f500000 + 163207
7 libc++abi.dylib		0x00007fff930ea1d1 std::__terminate(void (*)()) + 8
8 libc++abi.dylib		0x00007fff930ea246 std::terminate() + 54
9 libobjc.A.dylib		0x00007fff9460e0b0 objc_terminate + 9
10 libdispatch.dylib		0x00007fff8bf8a2a1 _dispatch_client_callout + 28
11 libdispatch.dylib		0x00007fff8bf8a1fc dispatch_once_f + 79
12 com.bskyb.installer.go		0x000000010f54cfdc 0x10f500000 + 315356
13 com.bskyb.installer.go		0x000000010f502b5f 0x10f500000 + 11103
14 com.bskyb.installer.go		0x000000010f502bbc 0x10f500000 + 11196
15 com.apple.CoreFoundation		0x00007fff8d4af309 -[NSSet makeObjectsPerformSelector:] + 201
16 com.apple.AppKit		0x00007fff8c852afd -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1157
17 com.apple.AppKit		0x00007fff8c8475ce loadNib + 327
18 com.apple.AppKit		0x00007fff8c846b6c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 288
19 com.apple.AppKit		0x00007fff8c84695c -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 197
20 com.apple.AppKit		0x00007fff8c84674b +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 357
21 com.apple.AppKit		0x00007fff8c842597 NSApplicationMain + 448
22 libdyld.dylib		0x00007fff8b9d15fd start + 1

Thread 1:

0 libsystem_kernel.dylib		0x00007fff8d68ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib		0x00007fff8e907f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib		0x00007fff8e90afb9 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib		0x00007fff8d68f662 kevent64 + 10
1 libdispatch.dylib		0x00007fff8bf8c421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib		0x00007fff8bf8c136 _dispatch_mgr_thread + 52

Thread 3:

0 libsystem_kernel.dylib		0x00007fff8d68ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib		0x00007fff8e907f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib		0x00007fff8e90afb9 start_wqthread + 13

Thread 4:

0 libsystem_kernel.dylib		0x00007fff8d68ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib		0x00007fff8e907f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib		0x00007fff8e90afb9 start_wqthread + 13

Thread 5:

0 libsystem_kernel.dylib		0x00007fff8d68ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib		0x00007fff8e907f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib		0x00007fff8e90afb9 start_wqthread + 13

Thread 6:

0 libsystem_kernel.dylib		0x00007fff8d68ea3a __semwait_signal + 10
1 libsystem_c.dylib		0x00007fff8d97cdcc nanosleep + 200
2 libsystem_c.dylib		0x00007fff8d97cc2b sleep + 42
3 com.bskyb.installer.go		0x000000010f52133b 0x10f500000 + 135995
4 libsystem_pthread.dylib		0x00007fff8e906899 _pthread_body + 138
5 libsystem_pthread.dylib		0x00007fff8e90672a _pthread_start + 137
6 libsystem_pthread.dylib		0x00007fff8e90afc9 thread_start + 13

Thread 7:: KSCrash Exception Handler (Secondary)

0 libsystem_kernel.dylib		0x00007fff8d68aa1a mach_msg_trap + 10
1 libsystem_kernel.dylib		0x00007fff8d689d18 mach_msg + 64
2 libsystem_kernel.dylib		0x00007fff8d686ff2 thread_suspend + 71
3 com.bskyb.installer.go		0x000000010f528a2e 0x10f500000 + 166446
4 libsystem_pthread.dylib		0x00007fff8e906899 _pthread_body + 138
5 libsystem_pthread.dylib		0x00007fff8e90672a _pthread_start + 137
6 libsystem_pthread.dylib		0x00007fff8e90afc9 thread_start + 13

Thread 8:: KSCrash Exception Handler (Primary)

0 libsystem_kernel.dylib		0x00007fff8d68aa1a mach_msg_trap + 10
1 libsystem_kernel.dylib		0x00007fff8d689dd5 mach_msg + 253
2 com.bskyb.installer.go		0x000000010f528a64 0x10f500000 + 166500
3 libsystem_pthread.dylib		0x00007fff8e906899 _pthread_body + 138
4 libsystem_pthread.dylib		0x00007fff8e90672a _pthread_start + 137
5 libsystem_pthread.dylib		0x00007fff8e90afc9 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x00007fff780ea310 rcx: 0x00007fff506fea88 rdx: 0x0000000000000000

rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff506feab0 rsp: 0x00007fff506fea88

r8: 0x6e6f697470656378 r9: 0x00007fff8d9858c0 r10: 0x0000000008000000 r11: 0x0000000000000206

r12: 0x00007fff506fec10 r13: 0x0000600000240ed0 r14: 0x0000000000000006 r15: 0x00007fff506feaf0

rip: 0x00007fff8d68e866 rfl: 0x0000000000000206 cr2: 0x000000011151a000

Logical CPU:	0
Error Code:	0x02000148
Trap Number:	133

Binary Images:

	0x10f500000 -	0x10f566ff7 +com.bskyb.installer.go (1.1.0 - 3) <96871FAD-AD99-3587-A0FF-24E4F31ED69C> /Users/USER/Downloads/SkyGoInstaller.app/Contents/MacOS/Sky Go - Installer
	0x111460000 -	0x111464ff9 libFontRegistryUI.dylib (127.0.1) <80D54383-4576-3B3D-93BD-8C5C861819C6> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resources/libFontRegistryUI.dylib
	0x7fff634a7000 -	0x7fff634da887 dyld (239.5) <1D3130FE-FE7E-3C4C-8E74-EB51895B6BA5> /usr/lib/dyld
	0x7fff870b6000 -	0x7fff870b6ffd libOpenScriptingUtil.dylib (157.1) <D3B6E577-3CDB-3139-9B94-19496DFA7318> /usr/lib/libOpenScriptingUtil.dylib
	0x7fff870b7000 -	0x7fff870c7fff libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib
	0x7fff870f0000 -	0x7fff87114fff libxpc.dylib (300.90.2) <AB40CD57-F454-3FD4-B415-63B3C0D5C624> /usr/lib/system/libxpc.dylib
	0x7fff87134000 -	0x7fff8718cff7 com.apple.Symbolication (1.4 - 129.0.2) <3DCCAB8A-6FA1-3BB9-B4D3-A3CBDB3BDF04> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
	0x7fff8718d000 -	0x7fff8719eff7 libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
	0x7fff87547000 -	0x7fff87576fd2 libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib
	0x7fff87577000 -	0x7fff87583ffb com.apple.AppleFSCompression (56.92.2 - 1.0) <16542F97-9D21-317D-8A50-4C34AAD35F41> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompression
	0x7fff87584000 -	0x7fff8758fff7 com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
	0x7fff87590000 -	0x7fff8759dff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
	0x7fff8759e000 -	0x7fff875c7fff com.apple.DictionaryServices (1.2 - 208) <A539A058-BA57-35EE-AA08-D0B0E835127D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
	0x7fff87633000 -	0x7fff876b4fff com.apple.CoreSymbolication (3.0.1 - 141.0.6) <D46DE002-1FEB-38B7-8583-3DF3496274F5> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
	0x7fff876b5000 -	0x7fff876b8fff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
	0x7fff876e4000 -	0x7fff8772bff7 libcups.2.dylib (372.6) <CBD2F0CF-FA10-36E1-A1D5-1B946B45B3B3> /usr/lib/libcups.2.dylib
	0x7fff8773c000 -	0x7fff880655ab com.apple.CoreGraphics (1.600.0 - 599.35.15) <ED5E3C37-7E2F-3885-8091-DFC9B44B38E8> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
	0x7fff88227000 -	0x7fff88318ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
	0x7fff88319000 -	0x7fff88352ff7 com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
	0x7fff88807000 -	0x7fff88815fff com.apple.opengl (9.6.5 - 9.6.5) <4FAEADD8-EEB3-3FD9-ADC6-BA65806228CC> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
	0x7fff888cb000 -	0x7fff888ccfff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
	0x7fff89302000 -	0x7fff8930bfff com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
	0x7fff8932c000 -	0x7fff89334ff3 libCGCMS.A.dylib (599.35.15) <930BAB0B-2D3F-3C90-94D9-CB02C9967964> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS.A.dylib
	0x7fff8934f000 -	0x7fff89353fff libpam.2.dylib (20) <B93CE8F5-DAA8-30A1-B1F6-F890509513CB> /usr/lib/libpam.2.dylib
	0x7fff89354000 -	0x7fff89357fff com.apple.TCC (1.0 - 1) <32A075D9-47FD-3E71-95BC-BFB0D583F41C> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
	0x7fff89359000 -	0x7fff8973affe libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
	0x7fff8973d000 -	0x7fff89891ff3 com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <69B273E8-5A8E-3FC7-B807-C16B657662FE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
	0x7fff898e0000 -	0x7fff89bb4fc7 com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
	0x7fff89d22000 -	0x7fff89d7dffb com.apple.AE (665.5 - 665.6) <9B17E7B7-D493-346A-827E-6DF1474E4977> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
	0x7fff89d89000 -	0x7fff89d93ff7 com.apple.CrashReporterSupport (10.9 - 539) <B25A09EC-A021-32EC-86F8-05B4837E0EDE> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
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	0x7fff89ecd000 -	0x7fff89f3afff com.apple.SearchKit (1.4.0 - 1.4.0) <B9B8D510-A27E-36B0-93E9-17146D9E9045> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
	0x7fff8a063000 -	0x7fff8a12dff7 com.apple.LaunchServices (572.32 - 572.32) <A4699DED-5101-3068-94F8-8D0B7A84BC79> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
	0x7fff8a12e000 -	0x7fff8a13bff0 libbz2.1.0.dylib (29) <0B98AC35-B138-349C-8063-2B987A75D24C> /usr/lib/libbz2.1.0.dylib
	0x7fff8a16d000 -	0x7fff8a238fff libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
	0x7fff8a239000 -	0x7fff8a2c5ff7 com.apple.ink.framework (10.9 - 207) <8A50B893-AD03-3826-8555-A54FEAF08F47> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
	0x7fff8a2f0000 -	0x7fff8a3f7ff7 com.apple.ImageIO.framework (3.3.0 - 1052) <6BFA69B9-A607-39BC-B302-E2E92E5BC7F3> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
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	0x7fff8a3fb000 -	0x7fff8a427fff com.apple.CoreServicesInternal (184.9 - 184.9) <4DEA54F9-81D6-3EDB-AA3C-1F9C497B3379> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesInternal
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	0x7fff92e53000 -	0x7fff930c3ffd com.apple.security (7.0 - 55471.14.40) <58F50B4A-FC1E-3AE0-A5DB-DD737E50AC17> /System/Library/Frameworks/Security.framework/Versions/A/Security
	0x7fff930c4000 -	0x7fff930c5ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
	0x7fff930c6000 -	0x7fff930efff7 libc++abi.dylib (49.1) <21A807D3-6732-3455-B77F-743E9F916DF0> /usr/lib/libc++abi.dylib
	0x7fff932bd000 -	0x7fff936f0ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
	0x7fff936f3000 -	0x7fff93718ff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
	0x7fff93c3d000 -	0x7fff93c3fff3 libsystem_configuration.dylib (596.15) <4998CB6A-9D54-390A-9F57-5D1AC53C135C> /usr/lib/system/libsystem_configuration.dylib
	0x7fff93d17000 -	0x7fff93d23ff7 com.apple.OpenDirectory (10.9 - 173.90.1) <383F96FF-1DF3-37E8-8540-03A697C873F6> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
	0x7fff93d2b000 -	0x7fff93d2bff7 libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
	0x7fff93d35000 -	0x7fff93d36ffb libremovefile.dylib (33) <3543F917-928E-3DB2-A2F4-7AB73B4970EF> /usr/lib/system/libremovefile.dylib
	0x7fff93d9a000 -	0x7fff93e2aff7 com.apple.Metadata (10.7.0 - 800.30) <E107CE36-FBC3-35A5-84E0-864B4178FC5D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
	0x7fff93ea2000 -	0x7fff93eafff4 com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
	0x7fff94212000 -	0x7fff944bcff5 com.apple.HIToolbox (2.1.1 - 698) <26FF0E2C-1CD7-311F-ACF0-84F3D5273AD6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
	0x7fff944bd000 -	0x7fff9450ffff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
	0x7fff9452f000 -	0x7fff94570fff com.apple.PerformanceAnalysis (1.47 - 47) <95435F84-C251-3C48-B6CD-9EE7A63D6E26> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
	0x7fff94571000 -	0x7fff94575ff7 libsystem_stats.dylib (93.90.3) <2304C7C2-BE45-35DE-BCC6-707D61B7AE7E> /usr/lib/system/libsystem_stats.dylib
	0x7fff94592000 -	0x7fff945fefff com.apple.framework.IOKit (2.0.1 - 907.100.14) <10932113-9F7E-38A0-A158-A019A555CAC3> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
	0x7fff94600000 -	0x7fff947adf27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
	0x7fff94a83000 -	0x7fff94d6dfff com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) <3A2E92FD-DEE2-3D45-9619-11500801A61C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
	0x7fff94d6e000 -	0x7fff94d86ff7 com.apple.GenerationalStorage (2.0 - 160.3) <64749B08-0212-3AC8-9B49-73D662B09304> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalStorage
	0x7fff94d87000 -	0x7fff94d92fff libkxld.dylib (2422.115.15) <8850BC2B-EB64-3B0F-8047-DCC113021292> /usr/lib/system/libkxld.dylib

External Modification Summary:

Calls made by other processes targeting this process:

	task_for_pid: 1
	thread_create: 0
	thread_set_state: 0

Calls made by this process:

	task_for_pid: 0
	thread_create: 0
	thread_set_state: 0

Calls made by all processes on this machine:

	task_for_pid: 7371
	thread_create: 1
	thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=154.2M resident=66.8M(43%) swapped_out_or_unallocated=87.4M(57%)

Writable regions: Total=87.4M written=3592K(4%) resident=4232K(5%) swapped_out=0K(0%) unallocated=83.3M(95%)

REGION TYPE	VIRTUAL
===========	=======
CG image	4K
CG shared images	140K
Kernel Alloc Once	8K
MALLOC	75.2M
MALLOC (admin)	32K
MALLOC_LARGE (reserved)	128K	reserved VM address space (unallocated)
Mach message	4K
STACK GUARD	56.0M
Stack	11.6M
VM_ALLOCATE	404K
__DATA	19.2M
__IMAGE	528K
__LINKEDIT	66.2M
__TEXT	88.0M
__UNICODE	544K
mapped file	43.6M
shared memory	4K
===========	=======
TOTAL	361.6M
TOTAL, minus reserved VM space	361.4M

Model: MacBookPro11,2, BootROM MBP112.0138.B16, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.18f10

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.65)

Bluetooth: Version 5.2.7f4 15858, 3 services, 15 devices, 2 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0512F, 500,28 GB

USB Device: Internal Memory Card Reader

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

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Antwort

vor 7 Jahren

0

A

anonymousUser

Special Effects

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4 Nachrichten

Das Problem konnte bei mir mit Hilfe des Apple-Stores gelöst werden.

Es ist unklar wie es dazu kam und lt. nach dem Mitarbeiter "kann" sowas auch nicht passieren: Aber bei meinem Macbook wurde die Seriennummer aus dem Betriebssystem gelöscht. Vermutlich nach einem Update/Absturz oder was auch immer.

Diesen Fehler merkt man im normalen Ablauf gar nicht, aber einzelne Programme können damit nicht laufen. Der Mitarbeiter hat das Macbook einfach an deren Diagnose-Gerät angeschlossen und dann kam gleich der Fehler mit der Seriennummer. Seitdem läuft Skygo wieder. Das ganze war kostenlos, obwohl außerhalb der Garantie.

Vielleicht hilft euch das weiter. Da lt. dem Mitarbeiter ein solcher Fehler eigentlich unmöglich ist, müsstet ihr bei den entsprechenden Mitarbeitern drauf drängen, dass es bereits andere Fälle gibt.

Es kann auch sein, dass man den Fehler selbst mit dem Apple-Support telefonisch klären kann.

Hoffe, es hilft euch weiter!

Überragender Support von Sky natürlich nicht zu reagieren, wenn sie schon eine solche App rausbringen.

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Antwort

vor 7 Jahren