9 Replies Latest reply on Apr 19, 2019 3:57 PM by Sanny G. RSS

    Age Verification without Germand ID

    mcor

      Hi I have the same problem that others seem to have as well.

       

      I went through the steps.


      I paid.


      Only afterwards, it tells me I need some form of German ID.


      It asks me to call customer service if i don´t have a DE passport/ID.


      I call Customer Service, lovely automated voice asks me for a customer number to proceed.


      And oh -- I DON`T HAVE A KUNDENNUMMER OF COURSE....


      Never recieved the email.


      And no other option to contact Customer Service.


      Is this is Sky - the multinational -- or some shady sad excuse for a netflix ripoff?


      This is the most ridiculous experience I´ve ever experienced.


      I get that I am probably less than 5% of your customer base, so low prio -- but how hard must it be to have an online ID verification for EU passports?


      Please connect me to a human agent so I can solve this ASAP!