HI Oleksiy, I'm happy to help you. Please Write your customer number to me via private message. For data matching, I also need your birth date and the name of the bank stored with us. If none is specified or you have a different type of payment, then the current address. Also give me four quantists for the desired sky pin.
You can find out how you write to me personally here: https://community.sky.de/docs/DOC-1005