You can request your reception via this link:
In 2 to 3 working days you get a new receiver and / or a new smart card send. The hard drive remains with you, the recordings can unfortunately no longer play.
You send back the old receiver and / or smartcard with the enclosed returns slip.
So FIRST you get the new devices and only then do you send back the old ones - not the other way round (that makes problems).
The exchange costs € 19.90.
Maybe an English speaking moderator will help you with the exchange.
(Sorry for my Google-English.)
No, there is only one link, no matter if moving or without.
Change the reception mode
Switch from cable reception to satellite reception
Here the receiver and possibly your smartcard must be exchanged. Please fill out the Sky Moving Service form to sign up for your bill.
Change to a flat with DVB-T
The reception of Sky with a DVB-T antenna is generally not possible.
Our tip: Inquire in this case, whether you may mount a satellite system. In Germany our practical on-site service can help you with the installation.
Change to the reception IP-TV
The reception of Sky is possible via the IP-TV offer of our cooperation partners Telekom or Vodafone. For further information please contact our service hotline on 0180 6 11 00 00 *.
* € 0,20 / call including VAT from the German landline, max. € 0.60 / call including VAT from the mobile network
thanks for your request. I'm able to fix your problems without any link.
herbst gave you all the important information about it. Please send me a private message with your address and costumer number. Please click for it on my avatar and then click on yellow envelope.
The change costs a fee about 19,90 euros.
You get new device and smartcard for satellite reception.