Can't log into my box

[opiumated]

I can login on the web and all other devices but can't login to the Sky Q box I just received today. 

I've used the Kundennummer and email with the correct password but nothing is working. My WLAN is connected but nothing works from the box.

[daniela]

Hello @opiumated,

please excuse the inconvenience.

I guess that your subscription has yet to be activated. Please send me your customer number in a private message for verification. Click on my profile and select "Nachricht".

Best regards, Daniela