WiFi Receiver not delivered

[PERU1]

Dear Sky,

I write to notify you that after my first subscription in May 2021 I am yet to access your services on my TV.

Your agent promised to send me a WiFi decoder but to date, nothing has happened. Despite all my effort to call your attention to this problem, getting a solution seems very far, but every month you are deducting my money. 

Please I will appreciate it if you can resolve the issue or end the contract.

Regards,

Peter

[Ronald_S · Accepted solution]

Hi, can you please send me your customer number via private message so I can take a look. To contact me by private message, click on my profile name and then select "Nachricht" under "Mich kontaktieren". Greetings, Ronald