Antworten

TV shut down

calif
Tiertrainer
Posts: 19
Post 1 von 11
395 Ansichten

TV shut down

My Sky Q receiver goes down and then Sky Q reloads programs.This happens a few times per week.

Does anyone experiences this?

Thanks

Alle Antworten
Antworten
BenjaminM
Moderator
Posts: 5,084
Post 2 von 11
353 Ansichten

Re: TV shut down

Hello @calif,

 

does the receiver restart automatically or do you have to do a reset? Sometimes the hard disk can cause this problem. Please remove the HDD from the receiver and check if the error still continues.

 

Regards, 

Benni

calif
Tiertrainer
Posts: 19
Post 3 von 11
349 Ansichten

Re: TV shut down

Thanks for the tip benni,

it loads automatically but I have to keep pushing the Q box on/off button for it to start again.

I'll give it a try.

BTW, my hard disk is new.Sky had just send me a new one.

As I mentioned, it only does it with the Sky F1 HD channel.

 

miregal
Drehbuchautor
Posts: 1,610
Post 4 von 11
332 Ansichten

Re: TV shut down

Hi Calif, do have an UK Sky receiver? Thsi Forum is for German Sky only (Sky DE Q box does not have a power button).

 

calif
Tiertrainer
Posts: 19
Post 5 von 11
316 Ansichten

Re: TV shut down

No, I have a German Q receiver. (I am American and unfortunately cannot write in German)

the on/off button I meant the button on my remote.

KatjaZ
Moderator
Posts: 2,741
Post 6 von 11
303 Ansichten

Re: TV shut down

Hi @calif

 

have you had time to test it without a hard drive? If so, does the problem occur without the hard drive? 

 

Regards, 

Katja

calif
Tiertrainer
Posts: 19
Post 7 von 11
299 Ansichten

Re: TV shut down

Thanks Katja,

No, I have not tried it without the HD, but will do so.

By the way, just this last week Sky send me a new H.drive.

hard to believe that this new one is defective.

It only happens on some Sky channels. Other ones like CNN, ARD/ZDF and others are okay and with those it never happens.

KatjaZ
Moderator
Posts: 2,741
Post 8 von 11
292 Ansichten

Re: TV shut down

@calif,

 

thank you for your feedback. The hard drive test should narrow down the problem a bit more. 🙂 Does this interference occur permanently on the channel Sky Formula 1 HD? Can you name other channels where the problem occurs?

calif
Tiertrainer
Posts: 19
Post 9 von 11
289 Ansichten

Re: TV shut down

It happens very frequently on the Sky sport F1 HD channel. 3~4 times per hour and yesterday 1 time on 3Sat HD.

a few weeks ago it did it also on some other Sky sport channels ( before I received a new hard disk)

BenjaminM
Moderator
Posts: 5,084
Post 10 von 11
283 Ansichten

Re: TV shut down

Hello @calif,

 

when the problem without the HDD still exists please contact me in a private message. Then i will send you a new receiver. 

 

To write me a private message open my profile and click on "Message" (in German: "Nachricht").

 

Regards,

Benni

calif
Tiertrainer
Posts: 19
Post 11 von 11
274 Ansichten

Re: TV shut down

Thanks Benjamin,

I will try it as you suggest and will let you know the status.

again, thanks for your assistance regarding this matter.

have a great evening.

Antworten