TNT Comedy HD shows black screen

[SajadM]

Hello community,

It's been 2 days my Sky Q receiver shows black screen on tntn comedy hd, other TNT channels are working fine.

I have the same problem on SKY CINEMA +24 HD PREMIEREN, it shows black screen but the sd one shows picture.

I'm using pyur cable at my home.

I did rescan, reset factory but problem is still there.

Please help

[Sanny_G]

Hello @SajadM,

these channels - via SAT - can be received via transponder 99. Over https://de.astra.ses/sites/default/files/2020-04/Deutschsprachige%20TV-Sender%20%C3%BCber%20ASTRA%20... can you see this, but as "1,099".

If you can't receive this transponder correctly, this interference will occur. Check this, please.

Regard, Sanny

[SajadM]

Thank @Sanny_G  for responding, I actually using Cable sky Q (PYUR cable company)

[Sanny_G]

By cable reception it is so: You cannot receive all channels via Sky, see via: https://www.sky.de/hilfecenter/filme/sky-pakete-und-senderuebersicht-1001445

However, if you would have to receive them but it isn´t so, contact your cable provider at first, please.

By the way: Sorry for my bad englich.