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Sky entertainment ticket NOT Working

csahin
Geräuschemacher
Posts: 1
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Sky entertainment ticket NOT Working

I recently bought the sky entertainment ticket for 9.99.  I received my account number and pin and I activated my email.  when I log in to watch a show under "entertainment", such as game of thrones, it brings me to the product screen to purchase more tickets!!!! I see the entertainment ticket under "my tickets" so why can I not watch anything under entertainment (it's as if sky doesnt see my purchased ticket). Why is it asking me to purchase more tickets?  In fact, it will not even let me purchase the entertainment ticket again!

My experience with sky has been so horrible.  And to think that I cannot call and most hope someone reads this.  In trying to fix this I actually booked a ticket I did not want.

I have an account,  I have paid; SKY... when will you do your part!

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Nadine
Moderator
Posts: 5,699
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Re: Sky entertainment ticket NOT Working

Hello csahin,

please excuse the late response. Send me your customer number via private message so I can help you.

https://community.sky.de/docs/DOC-1005

Regards, Nadine

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