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Receiver Sky Q doesn’t recognise smartcard

Geräuschemacher
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Receiver Sky Q doesn’t recognise smartcard

Hello, I received my first and new Sky Q receiver yesterday and since we have an issue as it is asking for the smart card to be inserted. Problem is that the card is already inserted. Activation of card doesn’t work as I can’t go to the channel 100. And restarting without hard drive (as it says on the support centre) doesn’t help. Anybody with the same problem ? Thanks
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Moderator
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Receiver Sky Q doesn’t recognise smartcard

Hello @ClemD,

excuse the technical problems and the late response. If you still need help, please write me your customer number and your adress in a private message. I'll send you a new receiver.

And this is how you write to me: Click on my profile and then click on "Nachricht" (Message)

Regards,
Katja
Geräuschemacher
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Post 3 von 3
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Betreff: Receiver Sky Q doesn’t recognise smartcard

Hello, I already received a second receiver but it didn’t solve the problem. I asked support again and a new hard drive is being sent to me. I hope it will work then.
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