PLEASE HELP!!!! > Deine Smartcard konnte nicht gefunden werden <

[moaaz]

Thank you.

[lukask25]

Maybe your Smatcard is the wrong. That was the problem in my case.

[moaaz]

What do you mean by wrong? You mean they might send me a new one?

[lukask25]

Yes. In My case they send me the wrong card from another cable service.  Then they send me a new one and now it works. Maybe thats your problem too

[moaaz]

I am going to call them today and see how it goes.

Did that take a long time though? I mean sending the new card ..

[lukask25]

3 Days in Germany.  I write with a guy here in the Forum. But i also know that guys from the callcenter also can help you. Good luck to you and a nice Day, Lukas.

[moaaz]

Perfect. Thank you.

[moaaz]

Ok. So I called the Sky Customer Service. I was surprised that it did not take that much time as some guys told me.
The women who tried to help was nice.

So, she couldn't fix the problem for me whatsoever.

She checked if I have the right receiver and the right card. She checked serial numbers also. All correct!!!

In the end she told me the only thing I can offer you is to send a technician to check it out and it will cost me 99 euros.  REALLY?

That's all what Sky can do for me? I have to pay 99 euros to fix this issue I am having since the first of January??????

19 days and no body could help me fix it?!!

[moaaz]

Hi Lukas,
I can see that your problem (in another thread) has been solved by sending you a new card.

I called them and they tried everything for me and did not work and they told me the only thing is to send someone to check it out for me and I have o pay 99 euros!!!!

Can I just tell them to send me a new card to try? Will they do so or should I pay for it?

Thank you!

[herbst]

Do you have satellite or cable (which provider is it?)?

Which smartcard do you have? A V15, V23 or G02?

[moaaz]

Hi,

Cable > Kabel Deutschland.

It is a G02 (I guess since that's all what I found written on the back of the card).

The customer service representative checked if I have the "right" card by checking the Smartcardnummer and it was "correct".

[moaaz]

I called them again.

They will send me a new card. Let's see how in goes in 2-3 days from now.

[moaaz]

Ok. So Sky sent me a new card.

Now, after turning the TV to a Sky sender and waiting (less than 45 minutes as they suggested), I am having another error [11020].

After checking what could be the reason, all what Sky is mentioning is to check the cables. I mean, really, I am fed up with this.

23 days and I am still waiting for this service to work out.

I hope there is a way to cancel the contract and I will do it RIGHT NOW!!!!