Altersverifizierung fehlgeschlagen

[Anuna]

Hi, my husband and I have tried making 2 accounts and it won't verify his birthdate in either case.

Moderator please get in touch.

[Anonym]

Hallo @Cornelia_N ,

I just signed up for Sky (paid three months) but I have not received any email or feedback from Sky.  And I do not have German ID or passport for age verification. Could you, please, help me with this issue? 

Thank you,

Ozan

[KatjaZ]

Hello @laurabsch und @Anonym,

excuse the late response and the problems with Sky Ticket. So that I can help you, please write me your email address in a private message.

I'll then check whether an account is visible for which the post-identification procedure can be initiated.

And so you write to me: Click on my profile and then click on "Nachricht" (Message).
Please note that you'll not be unlocked for the messaging feature until you've logged in and out of the community twice.

Regards,
Katja

[Sanny_G]

Hello @Anuna, excuse the late response, please. I have transferred your post to the thread here.

If you do not have a german identity card or passport, a postident procedure must be initiated.

If this has not yet been done and you still want it, please send me following data via private message:

- your full name
- your birthday
- your address
- your phone number and e-mail address

Have you a german identity card or passport, but the age verification doesn´t work, send me this data an a picture from a official document, from which i can see the date of birth.

To send me a private message, click on my profile and chose "Nachricht".

Regards, Sanny

[Anteater]

Hi @Sanny_G 

I am also having the same issue, but cannot find how to message you my details.

Please can you help?

Thanks

[Valdete_S]

Hello @Anteater,

sorry for the late reply.

Send me your customer number, your date of birth and your full address in a private message.

To send me a private message, click on my profile and chose "Nachricht".

Greetings,
Valdi

[ezza89]

Hello to everyone,

i tried to register for a sky ticket offer for one month but i don't have a german phone number and for this problem i can't finish my registration.

Hva e some suggestion that help me to solve thi problem?

Thanks

[Valdete_S]

Hello @ezza89,

in order to activate Sky Ticket, the Postident is required.

Please send me your customer number in a private message.

To write me a private message you must go on my profile an then click on "Nachricht".

Regards,
Valdi

[Iocarmen]

guten tag  @Sanny_G ,

I would like to sign up for a subscription, but I wasn't able to finalize subscription because I don't have a Germany Identity card; I tryed calling customer service, but who answered didn't speak English.
could you please help me on that?
many Thanks in advance
Carmen

[Juliane]

Hello Iocarmen,
 

is it about a WOW subscription or Sky contract?
 

Greetings

Jule

[Iocarmen]

hello Giuliana,
we are  interested in Sky contract.

many thanks 

carmen

[Juliane]

If no contract has yet been concluded, please contact the colleagues from our new customer chat.
 

A colleague will then go through the contract recording process with you. -> sky.de/chat

[Iocarmen]

I started the contract but I was blocked inthe Identity Card recognition.
I tried with chat but the chatbot didn't understand the problem, so I need to be contacted by someone in order to finalize the contract.

Many thanks

Carmen

[christina]

Hello @locarmen,

do you use a German passport for verification? If not, a Post-Ident procedure must be initiated for age verification.

Best regards,

Christina

[Iocarmen]

hello @christina,
It is not a German one...then how can I start a post ident procedure?

In the "Zahlungsart" session, I have only 3 options (none of them is possible) and If I didn't pass that, I cannot proceed.
many thanks

Carmen

[christina]

@locarmen, just to be on the safe side: You have already signed a contract, received an e-mail for ID verification, but cannot register online because you do not have a German passport, right?

In this case, the Post-Ident procedure will be initiated automatically if verification has not taken place after a certain period of time.

Best regards,
Christina