I have the same problem. I talked to customer service and they told me it takes 5 days until they send me the PostIdent documentation. However, it seems like an awfully long time compared to German customers.
Any other solution other than the 5+ days wait for PostIdent is appreciated.
This is straight discrimination, if they were serious abiut this they would add Idnow supports for any europe Id.
In my opinion a disgrace, in this time to activate through other data. Shame.
Hi I have the same problem -- PLEASE HELP!
I paid, asks me to call customer service if i don´t have a DE passport/ID.
I call Customer Service automated voice that asks me for a customer number but VOILA -- I DON`T HAVE A KUNDENNUMMER OF COURSE....
I really hope someone helps soon because this is frankly ridiculous!
Hello everyone, sorry for the late reply.
If you do not have a german identity card or passport, a postident procedure must be initiated.
If this has not yet been done and you still want it, please send me following data via private message:
- your full name
- your birthday
- your address
- your phone number and e-mail address
To send me a private message, click on my profile and chose "Nachricht".
(If you speak German, please write to me in German.)
I have the same issue. I've paid for a month, tried to verify my details, the phone was not working, tried to contact customer service by email, nobody replied. it's been one week and still nothing