Age Verification without German ID

[avinashvijjapu]

Hello,

I don't have any German ID to be submitted for age verification. Can anyone/moderator help me with the procedure for the post-ident verification soon?

Thanks,

Avinash

[de533]

Hi I have the same problem. Any help is welcomed!

[mvp1234]

Hi,

I have the same problem. I talked to customer service and they told me it takes 5 days until they send me the PostIdent documentation. However, it seems like an awfully long time compared to German customers.

Any other solution other than the 5+ days wait for PostIdent is appreciated.

Best,

Maria

[szymonmiko]

This is straight discrimination, if they were serious abiut this they would add Idnow supports for any europe Id.

In my opinion a disgrace, in this time to activate through other data. Shame.

[charlywolfph]

Sadly I had the same issue! I am waiting for a response from the moderators

[mcor]

Hi I have the same problem -- PLEASE HELP!

I paid, asks me to call customer service if i don´t have a DE passport/ID.

I call Customer Service automated voice that asks me for a customer number but VOILA -- I DON`T HAVE A KUNDENNUMMER OF COURSE....

I really hope someone helps soon because this is frankly ridiculous!

[Sanny_G]

Hello everyone, sorry for the late reply.

If you do not have a german identity card or passport, a postident procedure must be initiated.

If this has not yet been done and you still want it, please send me following data via private message:

- your full name
- your birthday
- your address
- your phone number and e-mail address

To send me a private message, click on my profile and chose "Nachricht".

Regards, Sanny

(If you speak German, please write to me in German.)

[Sanny_G]

When you have a german identity card or passport, send me following data via private message:

- customer number oder e-mail address

- your birthday

[mavrosjr]

I have the same issue. I've paid for a month, tried to verify my details, the phone was not working, tried to contact customer service by email, nobody replied. it's been one week and still nothing

[simon-s]

hey mcor, just as an info, you can find the kundennummer on top of the first email you received for Sky.

[simon-s]

hi Sanny, I sent you a private message.

[Kapitanov]

Hi @Sanny_G ,

I sent you a private message with the information you requested.

[stephenm]

Hallo,

Es tut mir leid. Ich lerne Deustsch, aber mein Deutsch ist noch nicht gut. 

I tried to register for a DE Sky ticket account but my account has not yet been activated as I am being aksed to verify my age through Postident since I do not have a German Personalausweis (I am a UK citizen).

Although I am learning Deutsch, my level is not yet good enough to handle a telephone call to customer service. Is it possible for me to register for the Postident documentation using this community?

Vielen Dank!

MOD EDIT: Anliegen zu einem bereits bestehenden Thread hinzugefügt.

[Janocore]

Hello stephenm,

i am sorry to read that.

Please contact me so we can find a solution. Check my profile cause there you have an option to write me a private message.

Regards,
Jano

[sinisa9]

Hello,

Could you please help me out with postident verification?  I don't speak German and in the email it's suggested to call customer service.  

[Sanny_G]

Hello @sinisa9, sorry for the late reply.

If you do not have a german identity card or passport, a postident procedure must be initiated.

If this has not yet been done and you still want it, please send me following data via private message:

- your full name
- your birthday
- your address
- your phone number and e-mail address

To send me a private message, click on my profile and chose "Nachricht".

Regards, Sanny

[Camilla_Zanon]

Hi @Sanny_G 

I'm with the same problem as the others, unfortunately. I wrote a private message as you instructed. Did you receive it? I have been trying to contact sky to do this procedure in different channels, but I don't get any answer.

Thanks! Camilla

[Cornelia_N]

Hi Camilla_Zanon,

write me a private message so we can find a solution.

Regards, Conny

[Camilla_Zanon]

Hi @Cornelia_N ,

I just wrote a private message for you about the subject. Please let me know if you need more information to solve this problem. I really apreciate your help on this.

Thank you,

Camilla

[laurabsch]

Hi,

I would also need help with the verification..

Laura