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Help in English bitte - can't get past Age Verification step to join

TonyD
Geräuschemacher
Posts: 2
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Help in English bitte - can't get past Age Verification step to join

Hallo,

I want to join Sky with a monthly subscription but when I get to the Step 4 in the joining process (when it's supposed to verify my age), the system doesn't accept the last digits from my EU Passport.

Can someone help me please?  My German is very poor. It seems there's a glitch in your system that won't allow someone to go through this step and confirm payment.

Many thanks,

Tony

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Sanny_G
Moderator
Posts: 6,379
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Re: Help in English bitte - can't get past Age Verification step to join

Hello @TonyD

 

we can´t help you in this case, sorry. Please contact the hotline for interested new customers directly via 089 99 72 79 33 (Germany) or 01 49 166 560 (Austria). The colleagues are available from Monday to Saturday between 8 am and 8 pm.

 

Regards, Sanny

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