01.09.2021 17:11
Hallo,
I want to join Sky with a monthly subscription but when I get to the Step 4 in the joining process (when it's supposed to verify my age), the system doesn't accept the last digits from my EU Passport.
Can someone help me please? My German is very poor. It seems there's a glitch in your system that won't allow someone to go through this step and confirm payment.
Many thanks,
Tony
01.09.2021 18:50
Hello @TonyD,
we can´t help you in this case, sorry. Please contact the hotline for interested new customers directly via 089 99 72 79 33 (Germany) or 01 49 166 560 (Austria). The colleagues are available from Monday to Saturday between 8 am and 8 pm.
Regards, Sanny