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Age verification and cancellation

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cristinebohmer
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Age verification and cancellation

Hi! I'm not german citizen and I'm struggling to do the age verification. Just does not accept my data. I already paid and now I want to cancel but cant find where and cant send messsages to Moderators. Could someone please help? Many Thanks  

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fooly68
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Betreff: Age verification and cancellation

They write in this thread if they have time and get in touch with you 

Lösung in ursprünglichem Beitrag anzeigen

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fooly68
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Betreff: Age verification and cancellation

What product did you choose?

 

Sky Ticket?

 

You need some sort of german ID to do so

cristinebohmer
Special Effects
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Betreff: Age verification and cancellation

Yes, sorry that i didnt specify. 

Sky ticket series and movies. 

fooly68
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Betreff: Age verification and cancellation

For cancellation a mod(erator) has to look into it.

 

That could take up to 10 days for a response 

cristinebohmer
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Betreff: Age verification and cancellation

Thank you for the promptly reply 🙂

 

How can I get in Touch with a moderator? 

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fooly68
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Betreff: Age verification and cancellation

They write in this thread if they have time and get in touch with you 

Lösung in ursprünglichem Beitrag anzeigen

fooly68
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Betreff: Age verification and cancellation

Thank you for your Like 😊

cristinebohmer
Special Effects
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Betreff: Age verification and cancellation

@Sanny_G could you help me? 🙂 

Valdete_S
Ehemaliger Sky Mitarbeiter
Posts: 208
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Age verification and cancellation

Hello cristinebohmer,

Sorry for the late reply.

Please send me your customer number in a private message so that I can check your contract.

To write me a private message you must go on my profile an then click on "Nachricht".

Kind regards,
Valdi
georgiah
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Betreff: Age verification and cancellation

Hi @Valdete_S I have the exact same problem, and I'm extremely annoyed that I had to pay before the age verification was required.

 

I would like to cancel immediately, but I can't log in and I can't send an email because I haven't received a Kundennummer (and the Kundennummer Vergessen form doesn't work for me).

 

I tried going to your profile, but there is no Nachricht option for me. Can you please message me, or tell me how I can message you.

Valdete_S
Ehemaliger Sky Mitarbeiter
Posts: 208
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Betreff: Age verification and cancellation

Hello @georgiah,

sorry for the inconvenience.

In order for me to review a request, please send me your email address as well as your date of birth and address in a private message.

To write me a private message you must go on my profile an then click on "Nachricht".

Kind regards,
Valdi
drrath
Geräuschemacher
Posts: 2
Post 12 von 12
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Betreff: Age verification and cancellation

Can you help me aswell, I have an Irish passport and I am unable to verify my age. I want to use your services is this possible?

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