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Age Verification for SkyTicket

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miika
Regie
Posts: 26,534
Post 21 von 52
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Re: Age Verification for SkyTicket

Sky Ticket - Jugendschutz-PIN

big problems with sky ticket

verma_deepak
Special Effects
Posts: 6
Post 22 von 52
2.123 Ansichten

Betreff: Age Verification for SkyTicket

Hi,

 

I am also having similar issue, I am in Indian passport holder and not able verify online and I can speak German so am not able to call helpline. Is there any alternate way to verify this.

 

Regards,

Deepak Verma

Janocore
Moderator
Posts: 4,097
Post 23 von 52
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Betreff: Age Verification for SkyTicket

Hello verma_deepak,

please excuse the late reply. We need to sort this out in a private conversation. There's another way, but I need some data from you. Please click on my profile and then you will see the option to send me a message on the right.

Regards
Jano
evdo
Geräuschemacher
Posts: 1
Post 24 von 52
2.082 Ansichten

Betreff: Age Verification for SkyTicket

Hello,

I have Sky Ticket on 6th of March 2020, but couldn't complete age verification process, although a payment for subscription has been taken from my account.

Next day I called the hotline to confirm that I wanted to receive documents for post ident, but since then I haven't received any mails. Could you please help me?

 

 

judith_p
Ehemaliger Sky Mitarbeiter
Posts: 1,554
Post 25 von 52
2.071 Ansichten

Betreff: Age Verification for SkyTicket

HI @evdo,

I'm happy to help you. Unfortunately, it is not possible to activate a Sky Ticket contract online without a German passport or ID card. That is why we are initiating the post-ident procedure. To do this, I need your name, your full address, your e-mail address, your birth date and your mobile number.

Please send me a private message with your details.

Regards, Judith
fmammoli
Geräuschemacher
Posts: 1
Post 26 von 52
2.046 Ansichten

Betreff: Age Verification for SkyTicket

Hello,

 

I have registered to sky ticket, but could not verify my age since I do not have a german ID. I tried to do aks for the PostIdent procedure through hotline but it alo did not work for I am still learning deutsch. Is it possible to do the postIdent procedure in any other way?

 

Regards,

judith_p
Ehemaliger Sky Mitarbeiter
Posts: 1,554
Post 27 von 52
2.038 Ansichten

Betreff: Age Verification for SkyTicket

Hello @fmammoli,

so I can initiate the Postident procedure, send me your details.

For this I need your name, your complete address, your e-mail address, your date of birth and your mobile phone number.

Regards, Judith
Kmaismrd
Geräuschemacher
Posts: 1
Post 28 von 52
2.010 Ansichten

Betreff: Age Verification for SkyTicket

Hi,

Same issue, how can I initiate Postident verification please ?

Ronald_S
Moderator
Posts: 2,205
Post 29 von 52
1.995 Ansichten

Betreff: Age Verification for SkyTicket

Hello @Kmaismrd, please also send me the necessary data that my colleague Judith has requested above by private message.

To send me a private message, just click on my profile and select "Nachricht".

Greeting, Ronald
izabellafontene
Geräuschemacher
Posts: 3
Post 30 von 52
1.963 Ansichten

Betreff: Age Verification for SkyTicket

Hi,

 

I'm in the same situation. Non-German passport and not enough language knowledge to verify my age through a phone call. 


Can I please have it via the app, too?

Thank you in advance!

Nadine
Moderator
Posts: 3,651
Post 31 von 52
1.967 Ansichten

Betreff: Age Verification for SkyTicket

Hello izabellafontene,

send me, for forwarding for the postident, please send the following data:

customernumber, form of address, name and surname, mail, phone number. To do this, go to my profile and click on "Message".

Regards, Nadine
izabellafontene
Geräuschemacher
Posts: 3
Post 32 von 52
1.926 Ansichten

Betreff: Age Verification for SkyTicket

Hi, @Nadine,

 

I sent all that info on April 9th, as requested. When can I get a confirmation that it worked, please?

 

Thank you again!

KatjaZ
Moderator
Posts: 2,447
Post 33 von 52
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Betreff: Age Verification for SkyTicket

Hello izabellafontene, excuse the late answer. Did you already have to identify yourself with your passport to an employee of Deutsche Post? Unfortunately, we have not yet received any feedback on this matter. So I have to keep asking you for patience, because the order is created. Regards, Katja
harry345
Geräuschemacher
Posts: 1
Post 34 von 52
1.906 Ansichten

Betreff: Age Verification for SkyTicket

Hi,

 

I have subscribed to Sky Ticket though also can not verify my age due to no German ID and lack of German language skill for the hotline.

 

Can you advise how I can start the Postident process another way?

 

Thanks in advance,

Kind regards 

miika
Regie
Posts: 26,534
Post 35 von 52
1.901 Ansichten

Betreff: Age Verification for SkyTicket


Its neccessary to sort this out with help of a Mod.. He`ll be here and help in 1-2 days.

You can also try this: Tel: 089 99 72 79 98 sky ticket hotline. They are speaking English.

Nadine
Moderator
Posts: 3,651
Post 36 von 52
1.888 Ansichten

Betreff: Age Verification for SkyTicket

Hello harry345,

I apologise for the late reply. Send me your customernumber, form of address, name and surname, mail, phone number. I will then pass on the information. Go to my profile and click on "Message".

Regards,
Nadine
naimanet
Geräuschemacher
Posts: 1
Post 37 von 52
1.636 Ansichten

Betreff: Age Verification for SkyTicket

Hello,

 

I have the same issue, I don't have a German ID and I don't speak German. Could someone help me with the age verification process? 

 

Thank you,

Naiara

KatjaZ
Moderator
Posts: 2,447
Post 38 von 52
1.616 Ansichten

Betreff: Age Verification for SkyTicket

Good evening @naimanet,

sorry for the late answer. Please send me the following information in a private message:
- customer number
- e-mail address
- full name
- address
- date of birth

I'll initiate the post-ident procedure. Once this comes back positively, the contract is activated. Currently, this can last between 10 days and 4 weeks. If you don't agree to the post-ident procedure, I'll cancel the contract.

How to write to me: Click on my profile and then "Nachricht"(Message)

Regards,
Katja
arochaf
Geräuschemacher
Posts: 1
Post 39 von 52
1.469 Ansichten

Betreff: Age Verification for SkyTicket

@KatjaZ I will also need your help with the age verification process for a non-german citizen. Please let me know when I can send you the private message with the requested information. Thanks a lot

Sanny_G
Moderator
Posts: 4,946
Post 40 von 52
1.454 Ansichten

Betreff: Age Verification for SkyTicket

Hello @arochaf, if you write a private message, it says as a hint that unsolicited messages will not be answered.

Send me the following informations in a private message, please:

- customer number
- e-mail address
- full name
- full address
- date of birth

Regards, Sanny
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