Activation email not sent & "Herzlich Willkommen"

[karatosun]

Hello all,

I just signed up to Sky Ticket Supersport package. No activation email was received. I can be able to login to the skyticket, but cannot start to stream anything.  It redirects me to this page

I have payed with my paypal account. The payment was confirmed. I have seen similar problems raised in these forums.

Could someone please help me out?

[miika]

Mit deiner emailadresse und PIN solltest du dich innerhalb 2 Stunden nach Buchung einloggen können.

[karatosun]

ja genau. aber ich habe das vor 1 Woche gekauft und habe immer noch diesen Fehler. Ich kann mich über die ios-App anmelden, aber im Bereich "Meine Tickets" gibt es kein Ticket und ich kann nicht streamen

[Sanny_G]

Hello @karatosun, you wrote first in english. I think that writing in english is better, correct?

For a check and so that I can give you information:

I need the customer number or e-mail address by private message and for data verification the date of birth and:

- for bank debiting: the name of the bank from which we debit
- for credit card payment: the last 4 numbers of the credit card number
- at PayPal: your address

-> How do I send a private message? -> Go to my profile and then under "Mich kontaktieren" (Contact me) click on "Message" (Nachricht".

Regards, Sanny

[karatosun]

Hello @Sanny_G 

I get in contact with you via Direct Message. 

Cheers